Trust center
How we protect patient information and run a secure, reliable service. Request our security documents below.
- Data security
- Information is encrypted in transit and access is limited to authorized staff.
- Access control
- Role-based permissions, strong passwords, sign-in lockouts and session timeouts.
- Audit trail
- Sign-ins and changes to records are logged.
- Incident response
- A defined process for investigating and reporting security events.
- Business continuity
- Regular backups and a recovery plan.
- Training
- Staff complete privacy and security training.
- Vendors
- Partners that handle patient data sign business associate agreements.
- Policies
- Written privacy, security and retention policies, available on request.
Request security documents
Need our security questionnaire, policies or BAA? Send a request and we will reply within two business days.